FAQ
A whole invoice is not showing as paid?If any appointment is not showing as paid, this is what to do to check whether it has been paid or not
Provider ..... record is not currently active or in use error?If ACC returns a Provider Id error when invoicing or creating claims
How do I make a claim active again?
What should I do with Pending claims?
How do I add a purchase order number?
How do I make changes to an invoiced appointment and re-submit an invoice to ACC?
Patient is missing a claim?
Adding treatment counts to an existing claim
How do I add/remove a practitioner, or adjust my subscription plan?
What should I do with Failed claims
New Allied Health Contracts from 1st Nov 2021
How do I add an ACC32 approval for an extension of treatments
Can I lodge an ACC32 through SubmitKit
My service codes for appointments are not showing the correct service code
ACC Price Increases
How can I refer a friend to SubmitKit?
Will ACC price increase be automatically added to SubmitKit?ACC price increases